What is Ameronda's return policy?
Ameronda will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell.

Returned merchandise must be received at the Ameronda warehouse within 2 weeks of the return approval date.

If a product is damaged/defective, please report the damage to us within 3 days of receipt so it can be processed properly. If it is damaged in transit, please contact Route or your carrier if you did not select the Route Shipping Insurance option. Please be sure to keep the shipping box (including label and packing materials) if the product arrives damaged as this is required by the carriers for all damage claims.

Certain personal items (toothbrushes, hairbrushes, hair accessories, pillow slips, candy and food & perishable items), as well as Gift Cards, Fragrance Samples and Clearance items are considered final sales.

How do I return an unused item to Ameronda?
To complete your return, we require a receipt or proof of purchase.
If you need to return an item, simply send us a request to return the merchandise via email at info@ameronda.com or phone us at 818-707-2555. Be sure to tell us which items you wish to return.

We ask that you specify the reason for your return in the email or phone call, as we love to learn how to serve you better. 

Once your request is approved, we will notify you via email or on the phone and you will be issued a Return Authorization Number. You may then send back the merchandise which is unopened, unused and in sellable condition, along with your Return Authorization Number.

Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in sellable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.

Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to a Ameronda error. 

Do you need a pre-paid return label? We would be happy to send you one, please note $7.95 will be deducted from your return for the cost of the label. Labels must be used within 7 days of receipt to ensure valid postage.

How do you handle returns when I received a free gift with purchase?
If you received a free gift with purchase and your order no longer qualifies when you return an item, the free gift must be returned unused or its value will be deducted from your refund. Please feel free to keep your complimentary samples, catalog and any coupons you may have received and enjoy them.

Return Shipping
To return your product, you should mail your product to:
Ameronda
Attn: Returns
RMA #_________
4605 Barranca
Suite 101G Irvine CA
92604

Thank you for shopping at Ameronda